At this time, our treats are only available in the U.S. and Canada.

Once a package has been shipped, it is beyond our control. If a package is returned to us because the wrong address is entered you will be responsible for the cost of reshipping the order.

All orders are processed within 3 to 5 business days (excluding weekends and holidays). Please note that the shipping times displayed at checkout do not include order processing times.

You will receive a shipping notification email when your order has shipped.

All delivery dates are estimates as we ship our order through a third party (USPS, Fedex, DHL, UPS, etc) and we do not ship on non-business days or bank holidays.

Should your order arrive damaged, please send us a photo and your order number to info@shoplucapets.com within 48 hours. These are handled on a case-by-case basis but we will do our best to resolve them.

Since we rely on shipping companies to ship our products, we do not have control over minor damage.

We offer free shipping on orders over $65 with code FREESHIP. A flat rate of $5 shipping fee will be applied for all other orders.

We offer flat rate shipping to Canada for $21. Customers will be responsible for paying any taxes, duties and customs fees.

We do not accept returns or exchanges on our products. All sales are final.

If there is an issue with your order, please contact us within 48 hours of receiving your package. Contact us at info@shoplucapets.com with information and your order number.